Diagnose and solve

Power Connection: Ensure the printer is plugged into a working power outlet. Check if the power light is on.
Cable Connections: For USB printers, verify the cable is securely connected to both computer and printer. Try a different USB port if available.
Network Connections: For network printers, check if the Ethernet cable is properly connected or if the Wi-Fi connection is active.
Paper and Ink: Some printers go offline when out of paper or ink. Check supply levels.

Contact Support Chat Live

In this support hub, you'll find quick access to live assistance for common computer and printer issues.

Click the tabs to switch between Computer and Printer topics, Then start a live chat with a support agent.